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Fully Automated

TranCall, TranWare’s proprietary call-out feature is designed to save you and your staff both time and money by automating your call-out needs. With TranCall, passengers are notified of the arrival of their vehicle via an automated recording, freeing your dispatchers to keep track of your cars rather than spending time manually calling passengers.

How it Works

As the driver approaches the pickup location he simply requests a call-out. TranCall then notifies the customer via a (fully customizable) prerecorded message. The driver is then notified on his MDT when the call-out was successful. In the event the passenger does not answer, the driver is alerted with a “Call-out unsuccessful” message, at which point they could request an additional call-out.
  • Automated call-out featuring your customized recorded message
  • Save expensive human resources by freeing your dispatchers to attend your fleet instead of manually calling passengers.
  • Save drivers both time and fuel by reducing “dead time” – sitting in the car idling.
  • Increase rider satisfaction and retention by saving them the frustration of needing to wait by the door.

Notification Module

For customers performing pre-scheduled “next day” trips, the TranCall Notification Module will automatically call customers to confirm their scheduled transportation.
How it Works
  • After the next day trips have been scheduled, a single process will automatically call the customers and play a message with their scheduled pickup information.
  • The customer has the option to confirm or cancel the trip.
  • Customer responses are logged in the trip record within the dispatch system.
  • This prevents unnecessary “no shows” and reduces staff workload.

Will Call Module

Many fleets provide round trip services to their customers where the return trip is scheduled as a “will call”. These calls can be a strain on call centers during peak times of the day when many clients are calling in to indicate they are ready to be picked up. With Tran Will-Call, the strain on the call center is greatly reduced with automation for this relatively mundane task.
How it works
  • Customer calls a dedicated phone line that detects the caller’s phone number, looks up their return trip (if one is pending), and allows the customer to indicate they are ready by pressing a key.
  • Customers can also cancel the trip using this feature.
  • The RiderApp passenger application can be used to review any pending trips from the customer’s mobile device allowing cancellation if desired.

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