Automated Call Handling
Tailor-Made. Smart. Scalable
Revolutionize Your Call Handling with TranWare’s Automated Solutions
Enhance efficiency, save resources, and boost rider satisfaction with TranWare’s Automated Call Handling solutions. Our advanced technology automates your call-out needs, freeing your staff to focus on managing your fleet while ensuring your passengers receive timely notifications. Discover how TranCall, SMS Updates, Reminders, WillCall, and Caller ID can transform your operations.
TranCall: Streamlined Call-Outs for Maximum Efficiency
TranCall is TranWare’s proprietary call-out feature designed to save you time and money by automating your call-out processes. With just a touch of a button on the TranAir MDT, drivers can request a call-out, notifying passengers of their vehicle’s arrival via a fully customizable prerecorded message. This automation allows your dispatchers to focus on fleet management instead of manually calling passengers.
Key Benefits:
- Save Human Resources: Free your dispatchers to manage your fleet efficiently.
- Reduce Driver Idle Time: Minimize time spent idling and save on fuel costs.
- Enhance Rider Satisfaction: Passengers no longer need to wait by the door, improving their overall experience.
SMS Updates: Instant Communication with Passengers
Automated SMS updates notify passengers when their trips are assigned to vehicles or 30 minutes before pickup, providing expected pickup times. These messages can be sent at various trip status updates, including trip completion as a receipt. Each SMS includes a direct web link to RiderApp™ for real-time trip progress tracking.
Key Benefits:
- Improve Communication: Keep passengers informed with timely updates.
- Enhance Transparency: Provide clear and accurate trip information.
- Boost Rider Satisfaction: Reduce uncertainty and enhance the rider experience.
Reminders Module: Prevent No-Shows with Automated Confirmations
For pre-scheduled next-day trips, the TranCall Reminder Module automatically calls customers to confirm their scheduled transportation. This single process calls customers and plays a message with their scheduled pickup information, allowing them to confirm or cancel the trip.
Key Benefits:
- Reduce No-Shows: Ensure customers are reminded of their trips, reducing unnecessary no-shows.
- Save Staff Time: Automate the reminder process, freeing up your staff for other tasks.
- Enhance Reliability: Maintain accurate trip records and improve operational reliability.
WillCall Module: Simplify Return Trip Requests
With Tran Will-Call, customers can indicate they are ready for their return trip by calling a dedicated phone line. The system detects the caller’s number, looks up the return trip, and allows the customer to confirm their readiness with a key press. This automation reduces the strain on call centers during peak times.
Key Benefits:
- Reduce Call Center Load: Automate will-call requests, minimizing the need for manual intervention.
- Improve Efficiency: Streamline the return trip process for both customers and staff.
- Enhance Customer Experience: Provide a simple and convenient way for customers to manage their trips.
Caller ID: Transform Customer Interactions
TranWare’s Caller ID feature, paired with compatible hardware, makes identifying repeat customers effortless. The system autofills order entry screens with customer details and previous trip information, ensuring quick and accurate dispatching.
Key Benefits:
- Cut Call Time: Speed up the dispatch process with automatic customer recognition.
- Improve Accuracy: Reduce errors and ensure precise order entry.
- Enhance Customer Experience: WOW your customers with seamless and personalized service, turning first-time customers into loyal repeat clients.
Ready to Transform Your Call Handling?
Elevate your operations with TranWare’s Automated Call Handling solutions. Our advanced technology ensures efficiency, accuracy, and enhanced rider satisfaction. Contact us today to learn how you can streamline your call handling processes and take your business to the next level.