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How long has TranWare™ been in business?
Answer:Our products' history and industry experience go as far back as 1988. The TranWare™ product line originated and has been in constant development since 1995. In 2001, when its creator (and a current Universal TranWare™ managing partner) Steve Furniss and his team made the decision to focus their programming talents specifically to the transportation industry, TranWare Inc. was formed to continue that evolution. In 2010, with plans to move TranWare's products upmarket and introduce a broader range of solutions, the company expanded to become Universal TranWare LLC. This saw the introduction of both significant investment to facilitate new R&D and growth, and additional senior management to bring even more direct industry experience to our team. All told, this gives us over 30 years of hands-on experience serving the taxi, limousine and paratransit industry, and almost 20 years of internet and mobile computing expertise to further support our knowledge base.
Do you have a mobile app and web booking?
Answer:Of course! Would you expect anything less from the industry leader? At Universal TranWare™ we don't only strive to stay ahead of the curve, we succeed. Our web booking solutions have been available almost as long as the web itself. We started development on our first "web booking" module in 1999 - no small feat at the time. Like all of our products, it continues to benefit from revisions, feature additions and improvements. We also lead the way in the mobile development needs of the transportation industry. We showed the industry how to replace expensive "boat anchor" MDTs with our initial TranAir™ mobile solutions back in 2004, which utilized the first smartphones, GPS, and the NexTel Network. Since those early years when mobile technologies were in their infancy, we've continued to stay ahead of the pack as pioneers in the development of our current Andriod tablet-based TranAir™ solutions. As the natural extension of this "ahead of the curve" thinking, we began development on our mobile passenger application NexTaxi™ two years ago. It's a Universal TranWare™ exclusive and natively integrated into our in-vehicle dispatching, cashiering and payment solutions.
Are your credit card rates competitive?
Answer:In a word, very! Processing fees are rarely simple, and if you take the time to calculate how much you're really paying when you add up all the "extra" costs most vendors don't factor into the great "rate" they offer you, you may be shocked at what you're really paying - and how much we can save you!
How old is your software?
Answer:Our software is over 15 years old... AND it's brand new! Our approach is "if it ain't broke, don't fix it... KEEP MAKING IT BETTER!" So we've taken all the experience and customer feedback of almost two decades and hundreds of millions of calls and dispatches, and applied it to the latest, most cost effective and easiest to use technology. Our dispatch, call taking, tracking and cashiering modules are designed run on Windows Server 2008, either in the cloud or in your office. Our mobile technology uses the latest versions of Android, A-GPS, 4G wireless technology, and 128 bit secure encryption for card payment. Like any great, stable and mature technology, it started with the cutting edge technologies of the time, but our development team hasn't stood still for a minute. As we migrate to the latest and greatest platforms, we take the best forward, improve and refine, and leave the rest behind. It's the perfect combination of EXPERIENCE, EXPERTISE, and LEADING EDGE DESIGN. Can you count on anything less?
Do you interface with medical trip providers?
Answer:Since 1997, we have been a leader in solutions for Medicare and paratransit providers. This year we introduced full "Multi-Trip Support," and the ability to import trip manifests directly from two of the industry's major providers.
Do you have a back seat option for card payment?
Answer:Our Point of Sale (POS) terminals can be mounted anywhere in the vehicle you see fit. They are rough and tumble enough that you don't have to worry about the potential for abuse the back of a taxi cab has to offer. Mounted upfront or in back, our POS solutions are tried and tested to withstand the harshest of circumstance and stand ready to accept payment when you need it most.
Do you have a *cloud* option?
Answer:Universal TranWare™ was providing hosted, managed solutions before "cloud based' became the hot buzzword to describe it. Universal TranWare™ has redundant cloud servers located on both the west and east coast, insuring that, when it matters most, our hosted (or "cloud based") solutions are operational, monitored and managed for you.
Is it easy to locate my vehicles?
Answer:At a glance. Our tracking solution (TranTrac™) has been the "go to" piece of software for our clients since 1998. Right around the time that GPS receiving hardware was small enough to fit into the NexTel handsets, we supported at the time. Another shining example of how Universal TranWare™ leads the industry. Today's TranTrack™ is more powerful than ever - as is the GPS technology in our in-vehicle hardware.
How quickly can we be up and running?
Answer:Depending on the complexity of your installation, we can have you operational and efficiently dispatching in a matter of weeks. Our dedicated and knowledgeable provisioning staff have mastered everything from server set up to data conversion making your migration, not only seamless but painless, insuring you are ready to do what you do best: service your riders. We take the time to train and explain and we're with you every step of the way. After you're up and enjoying the benefits of a true, integrated, leading edge system, we know you'll still have the occasional question. Rest assured our tech support is friendly and accessible for questions and support, and is even available for emergencies on a 24/7 basis!
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